Here at ZBAM, we take customer service seriously. The way we see it, we’re nothing without our customers, so it’s important to us to take good care of them.
The bottom line is that we feel it’s our job to make you happy, and we’ll do almost anything to make sure you are.
That said, our lawyers have to do their job, too, so they’ve written up some warranty info in “lawyer-speak” for our products.
If, for any reason, you’re not completely satisfied with your product, you can return it within 7 days of receiving your purchase — just send our friendly Customer Service an e-mail at [email protected] with your original order number and reason for the return and wait for further instructions! Returns will only be accepted if returned in perfect condition in full, original packaging. Due to their limited nature, we cannot accept products for refunds or exchanges for other styles.
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in acceptable condition, a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.
Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and cannot refund returned orders that are not received.
Zuckerim Products’ warranty obligations for the product you have just purchased (the “Product”) are limited to the terms set forth in this document. Zuckerim Products warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase (“Warranty Period”) when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by Zuckerim Products within the Warranty Period, at its option, Zuckerim Products will repair the Product or exchange the Product with a functionally equivalent new product. Zuckerim Products warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Zuckerim Products property. When a refund is given, the Product becomes Annex Products property.